With the climate becoming harder and harder for small, independent medical practices to survive, marketing budgets are getting tighter and tighter –if not disappearing all together. Yet, ironically, good marketing is essential to keep these practices going and growing. So, what is a small practice to do?! The answer is social media. While social media […]

Great customer service can go a long way in a medical practice. It can keep your customers/patients returning, it can get you referrals, it can make for a more pleasant environment to work in, and it can reduce your likelihood of getting sued for medical malpractice. Today, let’s revisit the concept of good, old-fashioned customer […]

The internet is great for a lot of things: finding recipes, reading the news, watching cat videos, etc. But, how about searching for medical information? How about for getting a diagnosis? How about for getting a diagnosis from lay people? How about for getting a rare diagnosis from lay people? Getting uncomfortable? I am. The […]

In honor of National Nurses Week, I thought I would take some time to reflect on my own personal experiences with nurses. If you follow this blog, you know that I have written extensively about the challenges we have faced with our son, Owen, who was born with a multicystic kidney and tracheal esophageal fistula […]

Even the best practices have conflicts among partners once-in-a-while. A recent article on PhysiciansPractice.com articulated the different kinds of relationships partners have (professional, personal and business), and how, often, it is the business relationship between partners that causes the most problems. (Most often, partners are drawn together due to friendship and mutual professional respect, right?) […]

I just came across a really interesting article talking about empathy vs. apology and the use of the word “sorry” as it relates to both. The article was posted on a website called, Sorry Works!. I had never really thought about how the word “sorry” could be used in two different ways: 1) to express […]

While few would dispute the necessity and benefit of ICU stays, we are seeing more and more the total impact these stays are having on patients. While discharge from the ICU could (and should) be considered a success story, many are realizing that such stays often take an unseen negative toll on patients that is […]

If you are an avid reader of our blog, you know that we have written about several studies that have shown that physicians would not recommend their career choice to others. Many physicians say that the reason that they went into medicine, to care for patients, is no longer the main duty of a physician […]

The American Pharmacists Association (APA) is coming under pressure from several human rights organizations, including Amnesty International, the ACLU and the NAACP, asking the organization to prohibit its members from participating in executions of death penalty inmates by supplying lethal injection drugs. More specifically, the groups are also calling into question the pharmacy industry’s use […]