Insurance Customer Service Representative – CSR
(Posted: 3/12/2024)

Chicago area insurance agency seeks licensed CSR, who will be responsible for servicing and retaining an existing book of professional liability business. Candidate must be a tech-savvy, detail-oriented team player able to work in a fast-paced environment with specific proficiency in communicating with our clients through email.

Responsibilities include: monitoring client renewals, evaluating coverages, exposures, and marketing client accounts to insurance carriers; processing applications, policies, endorsements and certificates; checking policy coverages and premium rating calculations; invoicing; resolving policy, coverage and premium discrepancies.


  • 1-2 years of insurance experience, with property and casualty license.
  • Strong written and verbal communication skills.
  • Strong organizational skills.
  • Proficiency in MS Office, Outlook and general insurance software including AMS360.

Job Type: Full-Time

Salary: $46,000 – $52,000 per year depending on experience.

Comprehensive benefit package includes:

  • Group Health, Dental, Life and Disability
  • 401k
  • Holiday, vacation, and sick pay
  • Open to remote and hybrid work schedules

This is an in-person office job located in Elmwood Park, Illinois.

Please submit your resumes to jobs (@) for consideration.

Medical Malpractice Insurance Producer

  • As a Cunningham Group Producer, you’ll receive real-time warm leads with absolutely zero cold calling.
  • Using our custom quoting platform, you’ll provide physicians and other healthcare professionals with a variety of malpractice insurance products from dozens of companies. Our goal is to provide excellent customer service and low cost malpractice insurance coverage to our prospects and clients.
  • Insurance industry experience a plus, but not necessary. We’d love for you to have dipped your toes in insurance, but if you are outgoing and think sales in the right thing for you, we’re willing to give you the training to show us what you got.
  • We provide compensated sales and insurance training for you to prepare you for success.
  • If you have a willingness to learn and be coached, you’ll be well on your way to having a stable career in the insurance industry.
  • Salesforce experience a plus by not necessary.
  • We offer competitive salaries, PTO and paid holidays. In addition, we offer a 401k program with company match and the ability to move up the company ladder. We reward hard work!

Customer Service Representitive

  • As an inside customer service representative, you’ll be responsible for assisting the Producers with the day to day management of our physician and healthcare clients.
  • Help keep our CRM (Salesforce) up to date with the latest customer/prospect information.
  • Assists the customer service team with questions, concerns, issues specific to processing non-money endorsements, cancellations, and reviewing/uploading required documentation to issue policies and meet customer’s needs.
  • Manages customer inquiries that come through phone or email.
  • Works proactively to develop and nurture relationships with clients. This is usually done by handling requests in a timely and professional manner.
  • Self-confident to make sound independent decisions.
  • There are many things that make up a great CSR, but luckily we have a strong team of CSR’s in place that have been with us for 5+, 10+ and even 20+ years. There’s a ton of people to learn from so you can have an excellent career at Cunningham Group.
  • We offer competitive salaries, PTO and paid holidays. In addition, we offer a 401k program with company match and the ability to move up the company ladder. We reward hard work!

Cunningham Group first opened our doors in 1947 and we have been on a constant lookout for the best and brightest in the insurance industry. If you are interested in a fun and rewarding career, then look no further than Cunningham Group. We operate in all 50 states and have a family company type atmosphere that makes you want to excel and succeed. Come work for the best medical malpractice insurance agency in the nation!

Please submit your resumes to jobs (@) for consideration