Online Reviews: Yours & Ours
With the recent press over the New York Attorney General fining many companies for providing artificial online reviews, we thought we’d take a moment to address the topic ourselves, in two ways:
1. It probably goes without saying, but in case you are still tempted to do this, don’t. While no one wants a bad review on their website/social media/or other site, trying to artificially skew the reviews is never a good idea.
To avoid negative reviews, we suggest that physicians offer patient satisfaction surveys at the end of their visit. Getting timely feedback on a less-than-positive patient encounter allows the physician/practice to address the situation immediately and potentially avoid it from escalating –possibly into a negative online review, and even later, under the right circumstances, possibly into a medical malpractice lawsuit.
2. We wanted to reassure our clients and all of the visitors to our site that 100% of the reviews and testimonials you see on our website and/or social media sites are real and from our clients. To ensure excellent customer service, our agents are expected to ask all of our clients to provide a review on our Facebook page (My Medical Malpractice Insurance).