More than 25,000 Surveys Show Patients Very Satisfied With Their Doctorsâ€™ Care; After-Hours Advice and Patient Follow-Up are Key Opportunities for Improvement
Patients nationwide generally are very satisfied with the care they receive from their physicians, according to a year-end analysis of more than 25,000 surveys compiled by the online site http://www.DrScore.com.
Almost half of the surveys gave the doctors scores of 10-extremely satisfied. Two-thirds gave ratings of 8, 9 or 10, meaning the patients were at least very satisfied with their doctorsâ€™ care.
â€œThe surveys tell us that physicians are doing a very good job in caring for their patients,â€? said Dr. Steven R. Feldman, a professor at Wake Forest University School of Medicine and the founder of DrScore. â€œThe survey responses tell us how we can be doing an even better job.â€?
For example, more than half of the surveys gave ratings of 10 for how satisfied patients were with getting physicians to answer questions. Almost half gave ratings of 10 for providing test results in a timely fashion and for the time physicians spent with patients during office visits.