The Importance of Measuring Patient Satisfaction

Side Note: There is a growing trend of medical payers tying their payment rates to patient satisfaction. According to the article below, many expect Medicare payments to physicians to be tied to a patient satisfaction pay formula by 2015. And, by 2013, hospitals will face the same fate.

The article discusses the many options of how to go about surveying patients. A physician can purchase a survey from a vendor, or he or she can design his or her own. Or, if you are one of our physicians, you can use our Patient Satisfaction Survey System for free! We here at have understood the importance of the patient satisfaction survey for a long time. In addition to its growing importance related to payment systems, as discussed here, we understand that our physicians are dedicated to their practices and their patients and want to deliver the highest quality care possible. That is why we have researched and developed a patient satisfaction survey for our physicians. Our Patient Satisfaction Survey System was developed in conjunction with the Picker Institute and the American Hospital Association’s eight Dimensions of Care. The survey can be e-mailed, is available in 10 languages and requires only a 4th grade reading level. And, it was validated by Management Psychology Group (MPG) of Atlanta, GA. This tool is just one of three free practice tools available to our medical malpractice insurance clients.

In addition to our Patient Satisfaction Survey System being a great tool that will only increase in importance with the advent of new payment systems being tied to patient satisfaction, we can’t help but mention that physicians that have patients with a higher patient satisfaction level are less likely to be sued for medical malpractice. What a great bonus, right? And, the less a physician is sued for med mal, often the lower his or her physician liability policy rates are. Another great bonus!

So, if you haven’t already started surveying your patients, you may want to start. And, see the article below for what to do with your survey results –specifically, how to enact change in your practice and how to raise your practice’s scores.

See if can lower your liability rates. Complete our no-cost, no-obligation quote request today.

Sharpening your survey skills: How practices can measure patient satisfaction
By Emily Berry
Posted April 18, 2011 on

Doctor Reviewing Patient Satisfaction SurveysAt some point, practice administrator Greg Bush expects to have Medicare surveying patients who go to Gastroenterology Consultants of Greater Cincinnati about their experiences. And, he said, he expects the survey results to become part of what determines the practice’s Medicare pay.

Bush said he didn’t know exactly what the Centers for Medicare & Medicaid Services had planned for patient satisfaction scores and pay-for-performance but knew enough to try surveying patients first. “I’d rather be ahead of it.”

Original article.

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